Solvis Consulting, LLC

The Scrum Framework for CRM in 10 Minutes or Less

We here at Solvis have mentioned before that when implementing Social Media or CRM SaaS solutions, we support the use of the Agile Methodology and particularly the Scrum Framework. So how can one learn this in 10 minutes or less? Read on:

Lance Dacy, a certified Scrum Master and Product Owner based in Dallas, TX, (DFW Scrum Alliance) has been a great mentor for us in implementing Scrum. He recently shared the following with us regarding a summary of The Framework:

"Scrum uses the real-world progress of a project — not a best guess or uninformed forecast — to plan and schedule releases. In Scrum, projects are divided into succinct work cadences, known as sprints, which are typically one week, two weeks, or three weeks in duration. At the end of each sprint, stakeholders and team members meet to assess the progress of a project and plan its next steps. This allows a project’s direction to be adjusted or reoriented based on completed work, not speculation or predictions.


Philosophically, this emphasis on an ongoing assessment of completed work is largely responsible for its popularity with managers and developers alike. But what allows the Scrum methodology to really work is a set of roles, responsibilities, and meetings that never change. If Scrum’s capacity for adaption and flexibility makes it an appealing option, the stability of its practices give teams something to lean on when development gets chaotic."

Also, there has been a video that has gone "viral" in the Scrum-world recently, that does a great job demonstrating the Scrum concepts in 8 minutes (be sure to click on the "HD" button on the bottom right side of the screen for better visibility), please click below for the video:

Scrum in 8 Minutes at YouTube

Solvis Consulting is a partner of Radian6 for the Latin American market

Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations and converting these conversations into sales and customer service transactions. Radian6 helps us do that.

Radian6 can help you understand your customers conversations in many of the social channels like blogs, Twitter, YouTube and many others.

With our Social CRM methodology in conjunction with Radian6 listing platform can help your company start your social media (or social crm) strategy. And if your company already have a strategy, we can help monitor your tactical plan and measure your customer conversations.

Radian 6 can help you in many areas within your company:

• Crisis Management
• The Lifecycle of Buzz
• Uncover Influencers
• Benchmark The Competition
• 360 Degrees of your Brand
• Capture Industry Trends
• Social Meets Web Analytics
• Sales and Lead Generation
• Create a Listening Grid
• Track & Measure Community Engagement
• Customer Service Outreach
• Make A Case for Social Media
• Find your Brand Evangelists
• Listen when No One’s Talking  

Do you know what your customers are saying about your brand or company in the Internet? Contact us for a demo to find out. Click here and make sure you select Radian6 as your interest.

If you are in Mexico City, we can go to your local office to demonstrate Radian6, If you are not in Mexico, we will schedule a remote session for the demo.

New microblog from Jesus Hoyos in English

Jesus Hoyos, our Managing Partner and CRM Guru, has a new microblog in English.

The intent of his new microblog is to write about the CRM industry in general and from time to time about topics from the region. His Spanish blog, www.jesushoyos.com, is dedicated to the CRM industry in Latin America.

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CRM Certification - 2009 Latin America Tour

Solvis is a hosting sponsor and part of the consortium of companies in Latin America offering a CRM Certification in Spanish. The Certification is on its second year and it is based on Paul Greenberg's book, CRM at the Speed of Light. The dates of the tour are:

1. Miami - October 5, 6 & 7
2. Córdoba, Argentina - October 26, 27, 28
3. México D.F. - November 4, 5, 6

For more information go to the 2009 Latin America Tour site.

2nd Social Media & CRM Seminar

Solvis is pleased to announce our 2nd Social Media and CRM Seminar - August 10, Mexico City. For more information go to our seminar site or see the widget below.

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Social Media & CRM Seminar in Mexico - Sold Out!

We proud to announce that our first Social Media & CRM Seminar in Mexico City is sold out! The seminar generated a lot of interest among many industries such a CPG, PR Agencies, Automobile, Food & Beverages, Retail and Technology.

Many thanks for the interest...

Many thanks to all the participants that registered!

We are please with the results and expect to have at least two more seminars before the end of the year. We also are looking at other requests to bring the seminar to Peru, Colombia and Argentina.

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Register Now! Seminario de Social Media, México D.F.

Online Event Registration - Powered by www.eventbrite.com

Solvis to offer Social Media & CRM Seminar in Mexico

Image by Matt Hamm via Flickr

Solvis Consulting will offer a Social Media & CRM seminar on July 28th in Mexico City.

The seminar is an all-day workshop where participants will learn how to implement a practical social media plan from the CRM point of view. We will discuss how social media is a critical part of CRM and how it impacts marketing, sales and customer service.

• Cost: US $500.00 - includes breakfast, coffee breaks, lunch and parking.
• Additional Offering: Solvis will provide a Social Media and Conversation Analysis for your company. We are offering a 50% discount for this service. Retail price is US $1000.00. If you are a participant of the seminar your cost will be US $500.00.

For more information visit our seminar page (Spanish).

Note: we recommend EventBrite for your online and offline events.

We plan to offer more dates and locations in the future.

How Solvis can help with your CRM initiatives?

Social CRM Strategy. We can help.

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The Rockstars of Social CRM, Hosted by Chris Brogan and Radian6

The Rockstars of Social CRM, Hosted by Chris Brogan and... - Eventbrite.

Don't miss this webminar with @chrisbrogan, @lebrun, @comcastcares, @pgreenbe, @brentleary and @mwthomasNA.

Social CRM is a whole new dynamic - a way of approaching and cultivating customer relationships that's focused on people instead of tools, collaboration instead of control, and valuable experiences instead of transactions. How are these new expectations changing the game, and what role do we play in the evolution?

Join Radian6, Chris Brogan, and The Rockstars of Social CRM for an interactive, fast-paced participant round-up & panel to discuss why social CRM needs our attention.

Wednesday, June 24 from 8:00-11:00 pm EDT (program portion to end by 9:30)

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Presentation: the convergance of CRM and Call Center with Social Media (Spanish)

Social Media efforts for marketing, sales and customer service are now part of your CRM and Call Center strategy. Not because you want to, but because your customers want. Your customers are already having conversations about your company or brand. Your customers are engaging other customers in many Social Media mediums and channels. Are you part of these conversations? Are your current CRM and Call Center strategies prepared to manage customers conversations?

This presentation (in Spanish and presented at the Mundo-Contact event in Mexico) covers key areas regarding Social Media: where are these conversations, tools to listen to these conversations, tools to help you engage customers, some Social Media examples already working, and, ideas and suggestions to prepare your organization for Social Media from the CRM and Call Center perspective.

The convergence of CRM, Call Center and Social Media is possible to SOA, Web Services and SIP standards. The more applications using these standards the easier will be to integrate Web 2.0 applications with existing CRM and Call Center applications.

Related presentations about Social CRM and Web 2.0:

Jesus Hoyos @ Slideshare

Solvis Consulting @ Slideshare

Social Media: the convergence with CRM and Call Centers

View more Microsoft Word documents from solvisconsulting.

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