Solvis is a full-service management consulting company specializing in Customer Relationship Management. Our team's experience and technical know-how will help your company to develop and deploy effective, efficient, technologically savvy demand generation and customer loyalty solutions.
Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.
Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.
Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.
Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.
We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.
Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.
Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.
Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.
How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.
Use of Radian6 by your agency or your own team
Setup and configuration of conversation profiles
Initial analysis of conversations using Radian6 and other complementary tools
Monthly monitoring service
Integration to Salesforce.com
Setup up work-flow and processes to manage conversations
Establish social media practices and policies
Setup landing pages to capture customer data based on social media campaigns
The first Social Media conference in Latin America and Mexico: Social Media Latam. Solvis is a media sponsor and our Managing Partner, Jesus Hoyos, will be a speaker among other leaders from the region. Keynote speakers include Brian Solis, Julia Roy and Dom Sagolia.