Solvis is a full-service management consulting company specializing in Customer Relationship Management. Our team's experience and technical know-how will help your company to develop and deploy effective, efficient, technologically savvy demand generation and customer loyalty solutions.
Come and join us in Buenos Aires for our 2nd Radian6 Day. On August 29 we will presenting use cases and best practices regarding the implementation a Social Media Command Centers. Click here more information.
Social CRM Seminar in Colombia 2011 (Photo credit: Jesus Hoyos)
We are back in Bogota, Colombia with our 2nd Social CRM. This is a limited attendance seminar with 15 to 20 participants. You will learn the basic steps to start integrating your CRM strategy and social media plan. You will learn how to listen to social media conversations, how to measure this conversations, how to establish a community and most important how to integrate people, processes and technoligy with your CRM strategy.
This presentation showcases a few of the topics that we will teach during the seminar.
For more information about the seminar go to this link.
Last week Salesforce.com agreed to buy Radian6 for $326 million - a really big invesment that has created a change in the Social CRM marketplace. The purchase of Radian6 by Salesforce.com brings all kinds on opportunities to the market, to our customers and to Solvis.
As an International Reseller of Radian6 and provider of monitoring services, Solvis sees this as a great opportunity to help our customers with their Social CRM strategies from conversation maps to integration with CRM.
... "Radian6 and salesforce.com share the belief that social media will play a large part in how organizations listen to and engage with their customers. We also believe that as engagement with clients becomes more and more social, there will be greater opportunities for products such as Radian6 and salesforce to more closely integrate.
Radian6 will continue to operate as an independent business and partners will continue to work with Radian6 as they do now. Your relationships with your clients will continue as normal. Product innovation and progress that you have come to expect from Radian6 will continue"...
Part of Radian6 Statement about the transaction
This week is Radian6's user conference in Boston and Solvis will be at the conference. We will learn know the future plans and features that Radian6 will bring to the market. We also have plans to develop some webinars and onsite events with our local users in Mexico, Colombia and Argentina. News to come soon!
Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.