Solvis is a full-service management consulting company specializing in Customer Relationship Management. Our team's experience and technical know-how will help your company to develop and deploy effective, efficient, technologically savvy demand generation and customer loyalty solutions.
Come and join us in Buenos Aires for our 2nd Radian6 Day. On August 29 we will presenting use cases and best practices regarding the implementation a Social Media Command Centers. Click here more information.
In the last 5 years, Solvis has developed a network of companies in the region with a vast experience in CRM and Call Center, including social media and Social CRM. Some of the services we provide are social media monitoring, conversations maps, training and workshops. These services include strategy engagement and implementation of different CRM packages, including Radian6.
Our local affiliates are:
Solvis Mexico: focus on CRM services from social media to Social CRM and from call center assessments to CRM implementations.
e-Sofia - Solvis Colombia: focus on Business strategies to IT assessments, including Business Intelligence.
Performace Solution - Solvis Peru: focus call center outsourcing, Six Sigma, BPM, software development and CRM services.
Nimble is a unique Social CRM solution for Small Business. Nimble allows to manage your contacts and social media connections in a simple and easy way. The focus is on maintaining your calendar, communications and contacts in one place. The best part of it, it allows you have one Universal Inbox - Google, LinkedIn, Facebook and Twitter in one place.
Solvis is glad to be an official Nimble partner. Solvis believes that Nimble provides a unique solution for the small business in Latin America. It allows small business to manage communications and contacts in a simple and social way.
We are proud to announce our partnership with El Centro de Formación, which will operate as Solvis Argentina. We have seen an increased interest in our social media monitoring, CRM and Social CRM services in Argentina and partnering with El Centro de Formación enables us to provide these services to the Argentinian market.
Early this year we had our first Social CRM Seminar with El Centro de Formación (see picture) and we are in the process of producing more content around Social CRM using the eLearning programs provided by them.
Below is the announcement in Spanish:
Centro de Formación Profesional firmó alianza con consultora
trata de Solvis Consulting, firma especializada en el relacionamiento
con el cliente.
El Centro de Formación Profesional en Contact Center (CFP) firmó una
alianza estratégica con Solvis Consulting, consultora estadounidense
especializada en la implementación de proyectos de relacionamiento con
Esta alianza tiene como objetivo brindar en el mercado regional de
Argentina, Paraguay, Uruguay y Chile los servicios de consultoría en
estrategias de gestión de las relaciones con clientes (CRM), integración
la gestión de las redes sociales (Social CRM), y monitoreo de las
Asimismo, el joint venture creado entre el CFP y la consultora,
acercará a reconocidos especialistas internacionales en la materia, lo
que facilitará disponer de know how y experiencias empresariales
referenciales. Además, se podrá disponer de las más modernas estrategias
de relacionamiento con el cliente y de un asesoramiento personalizado
para que las empresas puedan alcanzar mejores y más rápidos resultados.
De esta manera, las empresas locales podrán acceder a conocimientos,
recursos y metodologías de nivel mundial. Además, contarán con la
posibilidad de recibir asistencia y acompañamiento local para adaptarse a
las características y necesidades del mercado e incrementar sus
For more information contact: Marcelo Ulla, email mulla @ tvno.com.ar ar at 54 351
Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.
Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.
Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.
We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.
Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.
Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.
Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.
How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.
Use of Radian6 by your agency or your own team
Setup and configuration of conversation profiles
Initial analysis of conversations using Radian6 and other complementary tools
Monthly monitoring service
Integration to Salesforce.com
Setup up work-flow and processes to manage conversations
Establish social media practices and policies
Setup landing pages to capture customer data based on social media campaigns
The first Social Media conference in Latin America and Mexico: Social Media Latam. Solvis is a media sponsor and our Managing Partner, Jesus Hoyos, will be a speaker among other leaders from the region. Keynote speakers include Brian Solis, Julia Roy and Dom Sagolia.
Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations and converting these conversations into sales and customer service transactions. Radian6 helps us do that.
Radian6 can help you understand your customers conversations in many of the social channels like blogs, Twitter, YouTube and many others.
With our Social CRM methodology in conjunction with Radian6 listing platform can help your company start your social media (or social crm) strategy. And if your company already have a strategy, we can help monitor your tactical plan and measure your customer conversations.
Do you know what your customers are saying about your brand or company in the Internet? Contact us for a demo to find out. Click here and make sure you select Radian6 as your interest.