- Customer Retention & Loyalty Programs
Solvis can help implement a customer measurement and management system in order to keep track of retention and loyalty programs across multiple touch points and channels.
- Customer Defection Analysis
Solvis can help identify why and how you loose customers by identifying areas that need improvement in all the touch points you have with your customers, including: retail stores, the web, e-mail, and call centers.
- Customer Lifetime Value and Customer Equity
Solvis provides CLV services to help you maintain and grow your customer base.
- Customer Touchpoint Analysis & Lifecycle Definition
Solvis provides a Customer Lifecycle Methodology to help your organization provide a better customer experience across the many interactions points.
- Product Category & Customer Model Creation
Solvis provides a methodology to better assess your customer definition and offers. We help you provide one customer database with the same attributes across the enterprise with a centralized offer/product catalog.
- Database Marketing
Customer Data, Information, Knowledge and Strategy are the foundation of any Database Marketing initiative. Solvis can help you define and implement a marketing strategy using the latest database marketing, best practices, and technologies.
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