6 - Services: Technology

Technology Services

• Full Implementation of CRM Solutions
• Complete deployment services for the following applications
  
  1. Genesys
  2. Oracle (Peoplesoft) CRM             
  3. Amdocs/Clarify
  4. SAS Marketing Automation
  5. SalesForce.com

  6. Approach Technologies 
  
  
• Technology Optimization
  Solvis will assess your current operational CRM solution to ensure maximum optimization. (Peoplesoft CRM and Clarify)
• Business Intelligence Services
  Creation and development of data warehouse and data mining solutions, specific to customer segmentation and profiling.
• Integrated Customer View
  Solvis will bring all customer data – including cases, billing history, orders, and marketing campaigns -into one integrated customer view            
• Web Development
  We help you integrate your back-end solutions to your web sites, including: chat, e-mail management, web self-service, and Javaapplets.            
• Computer Telephony & Contact Center Services
  We offer a variety of technology services in the areas of VoIP, inbound, E-mail Management, Outbound, Internet, Workforce Management, and Voice Portal. We also provide Contact Center Assessment based on the latest best practices. Solvis provides CTI integration services to Operative and Analytic CRM solutions.