Solvis Consulting, LLC

Congreso Internacional CRM México 2009 - Next Week! #crmlatam

via mundo-contact.com

Next week is Mundo-Contact's CRM evento in Mexico. Solvis is a sponsor. Jesus Hoyos will giving a workshop about Social CRM and Jose Corona will be talking about how to turn conversations into transactions with social media tools like Radian6 and Salesforce.com

But Solvis recommends you go to these lectures:

1. Taller: La Rueda de la Lealtad with Leopoldo Gomez
2. Taller: Los Contact Centers al Servicio de la Experiencia with Valentin Valle
3. Únete a la conversación. Alex Wolin, VP Business Development The Americas para Salesforce.com
4. "Ying Yang" Marketing Tradicional + Marketing Digital: Marketing 2.0. Gini Dardalla Rute, Directora General de la Agencia de Publicidad y Marketing Digital Emagine You.
5. CRM Emocional: Más alllá de los datos sociodemográficos. Lic. Christian Fernández Alonso, Director General de GO4IT-AD LIMIT
6. CRM = Confianza, Compromiso y Respeto. Rick Beato, Director General de Approach Technologies

More here: http://www.mundo-contact.com/crm09/tema.htm

Posted via web from JesusHoyos.com Posterous

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The Scrum Framework for CRM in 10 Minutes or Less

We here at Solvis have mentioned before that when implementing Social Media or CRM SaaS solutions, we support the use of the Agile Methodology and particularly the Scrum Framework. So how can one learn this in 10 minutes or less? Read on:

Lance Dacy, a certified Scrum Master and Product Owner based in Dallas, TX, (DFW Scrum Alliance) has been a great mentor for us in implementing Scrum. He recently shared the following with us regarding a summary of The Framework:

"Scrum uses the real-world progress of a project — not a best guess or uninformed forecast — to plan and schedule releases. In Scrum, projects are divided into succinct work cadences, known as sprints, which are typically one week, two weeks, or three weeks in duration. At the end of each sprint, stakeholders and team members meet to assess the progress of a project and plan its next steps. This allows a project’s direction to be adjusted or reoriented based on completed work, not speculation or predictions.


Philosophically, this emphasis on an ongoing assessment of completed work is largely responsible for its popularity with managers and developers alike. But what allows the Scrum methodology to really work is a set of roles, responsibilities, and meetings that never change. If Scrum’s capacity for adaption and flexibility makes it an appealing option, the stability of its practices give teams something to lean on when development gets chaotic."

Also, there has been a video that has gone "viral" in the Scrum-world recently, that does a great job demonstrating the Scrum concepts in 8 minutes (be sure to click on the "HD" button on the bottom right side of the screen for better visibility), please click below for the video:

Scrum in 8 Minutes at YouTube

Solvis Consulting is a partner of Radian6 for the Latin American market

Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations and converting these conversations into sales and customer service transactions. Radian6 helps us do that.

Radian6 can help you understand your customers conversations in many of the social channels like blogs, Twitter, YouTube and many others.

With our Social CRM methodology in conjunction with Radian6 listing platform can help your company start your social media (or social crm) strategy. And if your company already have a strategy, we can help monitor your tactical plan and measure your customer conversations.

Radian 6 can help you in many areas within your company:

• Crisis Management
• The Lifecycle of Buzz
• Uncover Influencers
• Benchmark The Competition
• 360 Degrees of your Brand
• Capture Industry Trends
• Social Meets Web Analytics
• Sales and Lead Generation
• Create a Listening Grid
• Track & Measure Community Engagement
• Customer Service Outreach
• Make A Case for Social Media
• Find your Brand Evangelists
• Listen when No One’s Talking  

Do you know what your customers are saying about your brand or company in the Internet? Contact us for a demo to find out. Click here and make sure you select Radian6 as your interest.

If you are in Mexico City, we can go to your local office to demonstrate Radian6, If you are not in Mexico, we will schedule a remote session for the demo.