How Well Do You Know Your Customer?
Do You Know…who your customers are?
Do You Know… if you have an effective business strategy that answers the needs of your customers?
Do You Know…if your management team is working on the same page?
Do You Know…how long you’ve got until your customer switches to your competitor?
Do You Know…
In today’s global market, knowing your customers is the key to keeping your customers. At a time when customer retention can be the difference between success and failure it is even more important to ensure you have the right Customer Relationship Management (CRM) plan to grow, and even more importantly, maintain your customer base.
We at Solvis Consulting have developed a methodology that focuses exclusively on customer-centric marketing, sales, and service solutions to optimize the company/client relationship. Solvis conducts an in-depth analysis of your company’s structure and then recommends methodologies to transform business processes and to integrate new technology so that every department works as an efficient unit with a 360 degree view of the customer.
The Solvis Advantage:
- A team of consultants with in-depth CRM architecture experience
- Extensive knowledge of the major CRM software packages
- Process and strategy expertise executing customer initiatives and change management
- A bilingual, multi-cultural team with significant experience working in the Latin American region as well as the U.S., Mexico, Canada and Puerto Rico
- Seasoned consultants with a minimum of 15 years experience as systems integrators at Big 6 firms
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