Solvis Consulting, LLC: March 2010

March 09, 2010

Social Media Monitoring Services

Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.

Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.

Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.

We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.

Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.

Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.

Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.

How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.

Use of Radian6 by your agency or your own team
Setup and configuration of conversation profiles
Initial analysis of conversations using Radian6 and other complementary tools
Monthly monitoring service
Integration to Salesforce.com
Setup up work-flow and processes to manage conversations
Establish social media practices and policies
Setup landing pages to capture customer data based on social media campaigns
Integration to your website analytics with tools like Omniture and Webtrends
Identify the costs and revenues associated with social media by calculating the ROI

Let us know how we can help, contact us here to have one of our consultants give you a call and to demo Radian6.

Posted at 02:31 PM in News, Partners, Social CRM, Social Media, Strategy | Permalink | Comments (0) | TrackBack (0)

Tags: Radian6, Social Media Monitoring

March 08, 2010

Free eBook about the social customer experience via TheSocialCustomer

via thesocialcustomer.com

Informative new ebook on customer service in a socially connected world from The Social Customer http://bit.ly/buzNuW

The ebook has contributions from:

# Brent Leary, Co-Founder, CRM Essentials LLC
# Chris Brogan and Julien Smith
# David Alston, VP Marketing & Community, Radian6
# Ellen Filipiak, SVP Customer Care at DIRECTV
# Dr. Natalie L. Petouhoff, CRM, Customer Experience, Forrester Research
# Frank Eliason, Senior Director in National Customer Operations at Comcast
# Kevin Ryan, Vice President, Social Media at Barnes & Noble.com, Content
# Mark Simmons, Sr. Director of Marketing & Customer Support, Six Apart
# Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group
# Sanjay Dholakia, Chief Marketing Officer, Lithium
# Scott Rogers, Director of Strategic Planning, David’s Bridal
# Martin Murtland, Vice President & Managing Director, Dow Jones
# Tish Whitcraft, SVP of Customer Experience & Operations, MySpace
# John Burton, Director Product Management at SAP Labs
# Emily Yellin, Author of Your Call Is (Not That) Important to Us