Jesus Hoyos constanly writes about Social CRM on his blog: www.jesushoyos.com. We have compiled a list of Social CRM articles from his blog and other sites that we hope can help you figure out what Social CRM can do for your organization. All content below is in Spanish.
Social CRM Webinar about how to integrate Social Media and CRM (more than 4,500 views)
Social CRM eLearning Program (our Social CRM Seminar now available via eLearning)
10 Steps to integrate Social Media and CRM (more than 1,100 views)
The implications of integratin Social Media with the Call Center and CRM (via Mundo-Contact's blog, more than 70 ReTweets and many mentions)
Radian6, Salesforce.com and the new Social CRM market
10 things a CRM needs to have for Social Media
Videos - Some of Jesus' speaking engagements
El Uso del Social Media - Latino Business Review
Los Analiticos ya son parte del CRM - Call Center News - Argentina
Interview about Social CRM at Call Center Online - Argentina (need to register to read it)
Hay que tener objetivos en las redes sociales - Punto a Punto - Argentina
Como usar las redes sociales en el negocio - LaVoz.com - Argentina
Call Center 2.0 en MundoContact
Reportaje: Jesús Hoyos " Los centros de contacto se están transformando en social media centers"
Social CRM - Centro de Formacion de Call Centers - Argentina
Servicios en la nube – desde el CRM hasta el Call Center
Por qué deberías pensar en el CRM social para tu empresa ...
Social CRM: ¿el futuro del marketing en medios sociales ...
CRM Social y lo que se dice de una marca
El CRM social entusiasma a las empresas | InformationWeek México
Social CRM: primeros pasos | El Blog de Enrique Burgos
Las 20 mejores herramientas de Social CRM | Social Media Experience
Contenido más conversaciones: Social CRM | Javier Godoy
12 acciones para implementar un esquema de CRM Social exitoso ...
Social Media Monitoring Partner - Radian6