Solvis Consulting, LLC

Social CRM Webinar in Spanish

Webinar: cómo integrar las redes sociales con el CRM

View more videos from MundoContact.

Our latest posts at our Social CRM blog

Check out our latest posts, presentations and videos at our Social CRM site and blog:

1. Taller de Social CRM - Parte 2 - en el evento de MundoContact 2010
2. Taller de Social CRM - Parte 1 - en el evento de MundoContact 2010
3. Webinar de Social CRM con MundoContact
4. Charla de Social CRM en Campus Party Mexico
5. Como usar Pivotal CRM para gestionar las redes sociales
6. Conversaciones de Social CRM - Meetups con @jesus_hoyos en Colombia y Argentina
7. Le damos la bienvenida a Clicker 360: Patrocinador de Medios del Seminario
8. Fotos del Seminario en Buenos Aires - Septiembre 2
9. Workshop de Redes Sociales, CRM y Empresas: Una nueva era en las relaciones comerciales
10. Social CRM Meetups

Webminar: How to integrate Social Media with your CRM system

Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.

To register click here.

Date: Nov 19, 2010

Time: 11 AM  (Mexico City time)

The webminar will be in Spanish.

Note: Our next Social CRM Seminar is on November 23 in Mexico City. For information visit our Seminar site here.

Watch a preview of what Jesus Hoyos will be speaking about (conversations at the Social CRM meetups in Colombia and Argentina)

 

Some of our posts at our Social CRM Seminar Blog

Image by solvisconsulting via Flickr

Here are some of our most recent Spanish posts about Social Media and Social CRM at our Social CRM Seminar Blog:

• Social Media y las oportunidades en el negocio
• Cómo usar las redes sociales para potenciar la gestión de clientes | LAVOZ.com.ar - Jesús Hoyos - CRM en Latinoamérica
• Video - Colaboración corporativa: un nuevo paradigma de las redes sociales
• Charla de Jose Corona sobre el Social CRM
• Hay que tener objetivos de negocio para las redes sociales
• Cuatro Tipos de CRM
• Los centros de contacto se están transformando en social media centers
• Panel en #140mexico con Jesus Hoyos sobre las marcas en Twitter
• Fotos: 5to Seminario de Social CRM y Social Media en Mexico

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• Upcoming Seminar: How to Leverage Social Media to Expand Partner Ecosystems (pamil-visions.net)
• Guide to Understanding Social CRM, Now Embedable and Shareable on Slideshare! (customerthink.com)
• CRM or Social CRM, What's the Difference? (jmorganmarketing.com)
• From Team work to Autopoiesis in the Social Firm (customerthink.com)
• Influence Me This - Social Media Speaks Up About #InfluencerProject (customerthink.com)
• The Bees Awards - International Social Media Event (jesushoyos.posterous.com)
• Our CRM and Social Media Services (solvisconsulting.typepad.com)
• 10 Recommendations For Introducing New Tech Into The Latin American Market V2.0 via @tropicalgringo (jesushoyos.posterous.com)
• Why are more web companies placing bets on Latin America? | VentureBeat (jesushoyos.posterous.com)
• Organic Social Media (customerthink.com)

Our CRM, Social CRM and Social Media Services

Image by solvisconsulting via Flickr

THIS IS OUR OLD BLOG AND WEBSITE. PLEASE VISIT US AT www.solvisconsulting.com.

At Solvis, we help small and medium businesses, enterprises and groups of companies to develop and execute CRM strategies. We can help you with:

1. CRM Strategies: from education and training to the strategy definition and its execution
2. Social CRM: Bring social media into your CRM strategy
3. Social Media Monitoring: we can help turn conversation into ideas, leads, cases and interactions to improve the customer relationship

Contact us for more information to see how we can help with your Social Media and/or CRM strategy

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• Free eBook about the social customer experience via TheSocialCustomer (jesushoyos.posterous.com)
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• What makes "CRM" social? (thecustomercollective.com)

Social Media Monitoring Services

Image via CrunchBase

Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.

Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.

Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.

We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.

Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.

Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.

Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.

How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.

1. Use of Radian6 by your agency or your own team
2. Setup and configuration of conversation profiles
3. Initial analysis of conversations using Radian6 and other complementary tools
4. Monthly monitoring service
5. Integration to Salesforce.com
6. Setup up work-flow and processes to manage conversations
7. Establish social media practices and policies
8. Setup landing pages to capture customer data based on social media campaigns
9. Integration to your website analytics with tools like Omniture and Webtrends
10. Identify the costs and revenues associated with social media by calculating the ROI

Let us know how we can help, contact us here to have one of our consultants give you a call and to demo Radian6.

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• Radian6 Now Monitors Google Buzz (readwriteweb.com)
• Tools to manage your social media conversations (solvisconsulting.typepad.com)
• 18 Use Cases to manage your Social CRM Channels by Altimeter (jesushoyos.posterous.com)
• Monitoring the #smlatam conversations (jesushoyos.posterous.com)
• What Defines Social CRM? (socialmediatoday.com)
• Announcing our 2 Social Media & CRM Seminars for 2010 (solvisconsulting.typepad.com)
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How @smlatam created an Internet brand - a social media analysis

Smlatam Analysis V1

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• Social Media at SAS (solvisconsulting.typepad.com)
• Tools to manage your social media conversations (solvisconsulting.typepad.com)

Jesus Hoyos' Presentation at @smlatam

Social CRM en SMLatam

View more presentations from Jesus Hoyos.

Announcing our 2 Social Media & CRM Seminars for 2010

Image by solvisconsulting via Flickr

Last year we launched our Social Media and CRM Seminars in Mexico and today we are announcing our 2 seminars for 2010.

• See our note in Spanish at PitchEngine.
• Our Web site for the seminars.
• 2009 Seminars pictures.

Eventbrite registration is also setup if you want to pay via credit card or PayPal.

3er Seminario de Social Media y CRM, México D.F.

Thursday, February 25, 2010 from 8:30 AM - 6:00 PM (GMT-0600)

Mexico City, | Regus - Edificio American Express

4to Seminario de Social Media y CRM, México D.F.

Thursday, May 27, 2010 from 8:30 AM - 6:00 PM (GMT-0600)

Mexico City, | Regus - Edificio American Express

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• Solvis to offer Social Media & CRM Seminar in Mexico (solvisconsulting.typepad.com)

Solvis is a media sponsor of @SMLatam - Social Media Latin America Conference in Mexico City

The first Social Media conference in Latin America and Mexico: Social Media Latam. Solvis is a media sponsor and our Managing Partner, Jesus Hoyos, will be a speaker among other leaders from the region. Keynote speakers include Brian Solis, Julia Roy and Dom Sagolia.

via www.smlatam.com

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