Solvis Consulting, LLC

Social Media & CRM Seminar in Mexico - Sold Out!

We proud to announce that our first Social Media & CRM Seminar in Mexico City is sold out! The seminar generated a lot of interest among many industries such a CPG, PR Agencies, Automobile, Food & Beverages, Retail and Technology.

Many thanks for the interest...

Many thanks to all the participants that registered!

We are please with the results and expect to have at least two more seminars before the end of the year. We also are looking at other requests to bring the seminar to Peru, Colombia and Argentina.

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The Rockstars of Social CRM, Hosted by Chris Brogan and Radian6

The Rockstars of Social CRM, Hosted by Chris Brogan and... - Eventbrite.

Don't miss this webminar with @chrisbrogan, @lebrun, @comcastcares, @pgreenbe, @brentleary and @mwthomasNA.

Social CRM is a whole new dynamic - a way of approaching and cultivating customer relationships that's focused on people instead of tools, collaboration instead of control, and valuable experiences instead of transactions. How are these new expectations changing the game, and what role do we play in the evolution?

Join Radian6, Chris Brogan, and The Rockstars of Social CRM for an interactive, fast-paced participant round-up & panel to discuss why social CRM needs our attention.

Wednesday, June 24 from 8:00-11:00 pm EDT (program portion to end by 9:30)

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Social CRM Strategy. We can help.

Don't know where to start with your Social Media initiatives.We can help.

We have developed a Social Media methodology with a CRM focus that will help you identify opportunities to engage customer that are already having conversations about your brand or company in the Internet. Our social media analysis takes into account conversations in the different Web 2.0 mediums and channels, your digital and search marketing efforts, your main media and PR efforts, and your current CRM strategy.

We can help your company be part of these conversations and use your existing infrastructure (i.e. call center, web team, marketing team, etc.) to have engage customers in order the acquire and retain them.

We can help turn social media conversations into interactions and transactions - leads, opportunities, claims or customer service cases - to help your company be more engaged with your customers - customers that are using social media.

Our methodology will hep you:

1. Listen to conversations on the different social media and channels
2. Expand your CRM strategy to the Internet
3. Understand the key areas you need to fix in your current CRM before expanding to the Web 2.0
4. Understand key requirements in culture and business to maximize the relationship with customers
5. Use Web 2.0 channels - RSS, Blogs, Social Networking, Videos, Social Sites,  Social Bookmarking, Micro-Blogging, from the business and technology perspective
6. Prepare to launch a private or public social networking site for your customers
7. Apply SEM, SEO, Digital Marketing, Email and Landing pages to promote your product and services
8. Integrate your tradicional CRM with social media
9. Analyze the current CRM and Web 2.0 landscape in terms of trends, vendors and technology

Contact us for more information to see how we can help with your Social Media strategy.

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CRM Certification - 2009 Latam Tour

Solvis Consulting is proud to be a sponsor of the CRM Certification - 2009 Latam Tour. The certification is organized by CustomersForever, BPT Partners and El Centro de Formación Profesional de Call Center & CRM. Last year, the 2008 Tour had 100 participants and the seminars were held in Lima, México, Córdoba and Buenos Aires.

The Professional Certification in Applied CRM Strategy based on Paul Greenberg's book, "CRM at the Speed of Light". It is also available in eLearning format and the seminars can also be given just for your company.

Why You Should Attend

Learn to:

Create customer driven strategies that improve long-term customer equity and shareholder value Identify, acquire, service and grow profitable customers Deploy a set of 'best practices' for evaluating and implementing CRM process and technology innovation Design and optimize the customer experience that delivers the maximum value for value received Create organizational strategies and action plans that enable CRM success

Who Should Attend

The training seminar is designed for executives, managers and professionals in:

Sales Marketing Customer Support CRM Industry, Technology and Services CRM Consulting and Professional Services

The seminar has instructors from the region, including Jesus Hoyos (www.crmenlatinoamerica.com) and other Solvis' partners.

For more information go here.

How Solvis can help with your CRM initiatives?

Don't know where to start with your next CRM initiative? Solvis can help your company in many ways, from educational programs to CRM strategies, and from software selection to the implementation of technologies, processes or change management.

The three main types of services we offer to help you with your CRM needs are: education, strategy and implementation. All three services are designed to provide quick implementation of your customer retention or acquisition initiatives.

If your organization is a small business in United States or Latin America, don't worry, we have different versions and options of these services based on your budget. At Solvis we have experience working with small companies, enterprises and holdings, as many organizations are looking to integrate their CRM synergies with technology and processes.

CRM & Social Media Education

We offer 2 types of educational seminars where we can bring our CRM experts on-site.

Why Analytics Matter in Business - Analytics 101

We recommend this webcast from SAS & Better Management:

Live Audio Webcast:
Analytics 101

Tuesday, February 17
11:00 a.m. ET

REGISTER TODAY!

In this Webcast, Tonya Balan, SAS Analytics Product Manager, will provide a 50,000-foot tour of Analytics. She will define a variety of analytical approaches, talk about how they're applied in business and why you should care.

Balan will review Statistics, Predictive Modeling, Text Analytics, Forecasting and Optimization. She will help you understand how statistics can help us see customer choice patterns and develop public opinion polls; how modeling can surface underlying reasons for customer loyalty, reduce risk exposure with more accurate credit scoring and save on down time with predictive maintenance.

You will hear how Text Analytics can help better predict the efficacy of a drug and also identify fraudulent insurance claims. She will underscore forecasting benefits like improving staffing and inventory accuracies, reducing costs and ensuring availability of energy.

And explore the SAS Analytics Info Kit.

2008 - A Collection of Pictures

Remembering 2008! A collection of 2008 pictures - CRM and social events all over Latin America.Thanks to all customers, partners and associates for a great 2008!

CRM Certification in Argentina

Last week Jesus Hoyos, Solvis' Managing Partner, participated as an Instructor in the CRM Certification seminars held in Córdoba and Buenos Aires. Each certification was designed for 25 participants providing the opportunity to have a productive learning and networking environment.

The certifications were produced by BPT Partners, Solvis Consulting, Approach Technologies, CustomersForever and Centro de Formación Professional de Contact Centers.

We would like to thanks the hosting and media sponsors, including all of you that help in the organization of the events, not only in Argentina, but in México and Perú.

And thanks to all the participants from Colombia, Venezuela, Lima, México, Guatemala, Códoba and Buenos Aires... these certifications were designed for you, the CRM practicioner.

Lima Pictures
México Pictures
Córdoba Pictures
Buenos Aires Pictures

Certificación en CRM - Applied CRM Strategy

The Latin American Tour 2008 - Applied CRM Strategy continues this October in Argentina:

1. Córdoba: October 27 & 28
2. Buenos Aires: October 30 & 31

For more information go to this link (Spanish).

Great event - Congreso de Call Center & CRM in Córdoba

Visit Jesus Hoyos' blog to read some of the postings during the Córdoba event - Congreso de Call Center & CRM del Interior del País. Jesus returned to the conference for a second year to talk about CRM 2.0, Customer Experience & Call Centers. The event had more than 400 participants and key presenters from the region. Jesus' blog has pictures, his presentation and postings from some of the lectures. Jesus also had the oportunity to give interviews to the local press and other media channels from Argentina.