Solvis Consulting, LLC

Social CRM Webinar in Spanish

Webinar: cómo integrar las redes sociales con el CRM

View more videos from MundoContact.

Our latest posts at our Social CRM blog

Check out our latest posts, presentations and videos at our Social CRM site and blog:

1. Taller de Social CRM - Parte 2 - en el evento de MundoContact 2010
2. Taller de Social CRM - Parte 1 - en el evento de MundoContact 2010
3. Webinar de Social CRM con MundoContact
4. Charla de Social CRM en Campus Party Mexico
5. Como usar Pivotal CRM para gestionar las redes sociales
6. Conversaciones de Social CRM - Meetups con @jesus_hoyos en Colombia y Argentina
7. Le damos la bienvenida a Clicker 360: Patrocinador de Medios del Seminario
8. Fotos del Seminario en Buenos Aires - Septiembre 2
9. Workshop de Redes Sociales, CRM y Empresas: Una nueva era en las relaciones comerciales
10. Social CRM Meetups

Webminar: How to integrate Social Media with your CRM system

Solvis and MundoContact are organizing a Social CRM Webminar with Jesus Hoyos about what it means to integrate social media with your CRM. Jesus will be speaking about the different integration points between technologies like social media monitoring, community platforms, Facebook, Twitter, CRM and Call Centers. But it is not about technology, Jesus will also speak about how to manage processes, people and the organization in order to create a Social Enterprise and at the same time collaborate with agencies and call center outsources to deploy your Social CRM strategy.

To register click here.

Date: Nov 19, 2010

Time: 11 AM  (Mexico City time)

The webminar will be in Spanish.

Note: Our next Social CRM Seminar is on November 23 in Mexico City. For information visit our Seminar site here.

Watch a preview of what Jesus Hoyos will be speaking about (conversations at the Social CRM meetups in Colombia and Argentina)

 

Solvis Argentina, partnership with El Centro de Formación

Image by solvisconsulting via Flickr

We are proud to announce our partnership with El Centro de Formación, which will operate as Solvis Argentina. We have seen an increased interest in our social media monitoring, CRM and Social CRM services in Argentina and partnering with El Centro de Formación enables us to provide these services to the Argentinian market.

Early this year we had our first Social CRM Seminar with El Centro de Formación (see picture) and we are in the process of producing more content around Social CRM using the eLearning programs provided by them.

Below is the announcement in Spanish:

El Centro de Formación Profesional firmó alianza con consultora norteamericana

Se trata de Solvis Consulting, firma especializada en el relacionamiento con el cliente. El Centro de Formación Profesional en Contact Center (CFP) firmó una alianza estratégica con Solvis Consulting, consultora estadounidense especializada en la implementación  de proyectos de relacionamiento con el cliente. Esta alianza tiene como objetivo brindar en el mercado regional de Argentina, Paraguay, Uruguay y Chile los servicios de consultoría en estrategias de gestión de las relaciones con clientes (CRM), integración la gestión de las redes sociales (Social CRM), y monitoreo de las mismas. Asimismo, el joint venture creado entre el CFP y la consultora,  acercará a reconocidos especialistas internacionales en la materia, lo que facilitará disponer de know how y experiencias empresariales referenciales. Además, se podrá disponer de las más modernas estrategias de relacionamiento con el cliente y de un asesoramiento personalizado para que las empresas puedan alcanzar mejores y más rápidos resultados. De esta manera, las empresas locales podrán acceder a conocimientos, recursos y metodologías de nivel mundial. Además, contarán con la posibilidad de recibir asistencia y acompañamiento local para adaptarse a las características y necesidades del mercado e incrementar sus beneficios.

18/05/2010

For more information contact: Marcelo Ulla, email mulla @ tvno.com.ar ar at 54 351 4880050.

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Some of our posts at our Social CRM Seminar Blog

Image by solvisconsulting via Flickr

Here are some of our most recent Spanish posts about Social Media and Social CRM at our Social CRM Seminar Blog:

• Social Media y las oportunidades en el negocio
• Cómo usar las redes sociales para potenciar la gestión de clientes | LAVOZ.com.ar - Jesús Hoyos - CRM en Latinoamérica
• Video - Colaboración corporativa: un nuevo paradigma de las redes sociales
• Charla de Jose Corona sobre el Social CRM
• Hay que tener objetivos de negocio para las redes sociales
• Cuatro Tipos de CRM
• Los centros de contacto se están transformando en social media centers
• Panel en #140mexico con Jesus Hoyos sobre las marcas en Twitter
• Fotos: 5to Seminario de Social CRM y Social Media en Mexico

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• CRM or Social CRM, What's the Difference? (jmorganmarketing.com)
• From Team work to Autopoiesis in the Social Firm (customerthink.com)
• Influence Me This - Social Media Speaks Up About #InfluencerProject (customerthink.com)
• The Bees Awards - International Social Media Event (jesushoyos.posterous.com)
• Our CRM and Social Media Services (solvisconsulting.typepad.com)
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• Why are more web companies placing bets on Latin America? | VentureBeat (jesushoyos.posterous.com)
• Organic Social Media (customerthink.com)

Social CRM Meetups

Solvis is going to participate in the Social CRM meetups in Mexico City (August 9) and Cordoba, Argentina (August 31).

Social Media Monitoring Services

Image via CrunchBase

Last year we announced our partnership with Radian6 to resell their social media monitoring tool in Mexico and Latin America. We can provide local support, billing and expert know-how in social media monitoring tactics specific to our local markets.

Solvis is expanding our Social Media and Social CRM services to include monthly services to monitor conversations and help your organization to manage these conversations with metrics and results.

Solvis can help you recognize trends, understand conversations in real time, influence conversation and create conversations when there is no conversation, including turning negative comments and customer issues into positives.

We can provide these services directly to your company or through a traditional agency approach. However, our approach is based on the creation of transactions by capturing leads, ideas, claims and customer interactions in your CRM application.

Don't have a CRM application? We can help with low-cost CRM applications to manage your customers via your social channels such as Twitter or Facebook, among many others.

Radian6 and the combination of CRM applications, such as Salesforce.com, provide ways to manage conversations with alerts, tasks and work-flow, helping your company respond to these conversations in real-time or close to real-time.

Our Social CRM methodology will help you listen to online conversations on Twitter, Facebook, YouTube, blogs, forums and social networks; and convert them to transactions to better gauge the sentiment of your customers, identify influencers, promote collaboration, and manage your online reputation.

How we can help? We can help you to identify with Radian6 and other complementary tools to analyze conversations about your company, brand and products. And we can offer a range of service that will help you manage these conversations.

1. Use of Radian6 by your agency or your own team
2. Setup and configuration of conversation profiles
3. Initial analysis of conversations using Radian6 and other complementary tools
4. Monthly monitoring service
5. Integration to Salesforce.com
6. Setup up work-flow and processes to manage conversations
7. Establish social media practices and policies
8. Setup landing pages to capture customer data based on social media campaigns
9. Integration to your website analytics with tools like Omniture and Webtrends
10. Identify the costs and revenues associated with social media by calculating the ROI

Let us know how we can help, contact us here to have one of our consultants give you a call and to demo Radian6.

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Free eBook about the social customer experience via TheSocialCustomer

via thesocialcustomer.com

Informative new ebook on customer service in a socially connected world from The Social Customer http://bit.ly/buzNuW

The ebook has contributions from:

# Brent Leary, Co-Founder, CRM Essentials LLC
# Chris Brogan and Julien Smith
# David Alston, VP Marketing & Community, Radian6
# Ellen Filipiak, SVP Customer Care at DIRECTV
# Dr. Natalie L. Petouhoff, CRM, Customer Experience, Forrester Research
# Frank Eliason, Senior Director in National Customer Operations at Comcast
# Kevin Ryan, Vice President, Social Media at Barnes & Noble.com, Content
# Mark Simmons, Sr. Director of Marketing & Customer Support, Six Apart
# Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group
# Sanjay Dholakia, Chief Marketing Officer, Lithium
# Scott Rogers, Director of Strategic Planning, David’s Bridal
# Martin Murtland, Vice President & Managing Director, Dow Jones
# Tish Whitcraft, SVP of Customer Experience & Operations, MySpace
# John Burton, Director Product Management at SAP Labs
# Emily Yellin, Author of Your Call Is (Not That) Important to Us

Posted via web from JesusHoyos.com Posterous

Solvis is a Twetival sponsor - Estado de México

We are happy to be back as Twestival sponsor this year for the Twestival Estado de Mexico, which will be held on March 25th, 2010. Here is our press release in Spanish at PitchEngine.

More about Twestival in this video:

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How @smlatam created an Internet brand - a social media analysis

Smlatam Analysis V1

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